Reference

Terms Conditions That Govern Your Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access any part of the tuanslot lobby.

Applies to all account holdersDANA, OVO, GoPay transactions coveredJurisdiction-dependent accessAccount security obligationsContact us for any dispute
tuanslot Terms Conditions That Govern Your Account
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How We Protect Your Account and Data

Account Security Your account is protected by OTP verification on every login from a new device. If you notice any unrecognised access, contact live chat immediately and we will lock the account within minutes.
Data Handling We collect only the information needed to verify your identity and process wallet transactions via DANA, OVO, and GoPay. Your data is not sold to third parties and is retained only as long as your account remains active.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings at any time without losing account access.
Requesting Changes To update your registered details or request deletion of your account data, submit a written request via email support. We process verified requests in line with applicable data regulations in your region.
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How to Reach Us About These Terms

Live Chat Open the chat widget from any page in your account dashboard. Our support team is available around the clock to answer questions about these terms or your account status.
Email Support Send a detailed message to our support address for written records of your query. We aim to respond within one business day for terms-related and account-access questions.
Account Help Centre Visit the Help Centre from your account settings to find answers about wallet verification, transaction disputes, and how to request a review of any account decision.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, wallet transactions, and your rights under these terms. If your question is not here, our live chat team can walk you through the relevant clause directly.

No. Your deposit wallet must be registered in your own name. Transactions from a third-party DANA, OVO, or GoPay account will be flagged during verification and may be returned pending identity confirmation.

Depending on the nature of the breach, we may suspend your account, withhold pending withdrawals pending review, or close the account permanently. We will notify you by email before taking any permanent action.

Contact live chat within 48 hours of the transaction with your transaction reference number. We will cross-check against our payment records and respond with a resolution or escalation path within one business day.

We will always notify you through your registered account before material changes take effect. Minor clarifications may be updated without prior notice, but the effective date is always shown at the top of the terms page.

Send a written request to our email support channel from your registered email address. We will verify your identity and process the deletion request in line with applicable local data regulations in your region.

Yes. These terms apply regardless of whether you access your account via mobile browser, desktop, or any other device. Your account obligations and wallet rules remain the same across all access methods.